Privacy Policy
Your privacy is important to us at Perchan Chor Cove
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly supply. This includes your name, business name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details when you place orders, though processed securely via our payment partners.
For our corporate clients, we may collect additional business details such as company registration details, preferred delivery schedules, and budget requirements. This helps us tailor our service to meet your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your data to process orders and deliver top-notch customer support. This includes handling orders, coordinating deliveries, creating custom arrangements based on your requests, and communicating about your service needs.
We also utilize information to enhance our services and the website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Perchan Chor Cove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We regard the protection of your personal data as a priority and employ suitable technical and organizational safeguards to guard it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with controlled access and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to staff members who require it to deliver services.
Although we deploy robust security practices, no internet transmission method is completely secure. We continually update our security measures to defend against emerging threats.
Your Privacy Rights
You retain important rights regarding your personal data. Per applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, please reach out using the contact information at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: a few years after the last service engagement
- Payment records: several years to satisfy tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: Until you unsubscribe or there is about two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. Yet turning off certain cookies could impact how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only Perchan Chor Cove and our site. We are not liable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If material changes are made, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please get in touch with us.
Contact Us About Privacy
Perchan Chor Cove Privacy Team
123 Petal Street, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0012
For privacy-related inquiries, please put "Privacy Request" in the subject line and share as much detail as you can about your request. We strive to reply to all privacy requests within about one week.